Help centre

An article for every screen.

Search or browse below. If you cannot find the answer, write to us and we reply within one working day.

We reply to every support message within one working day. That is our published first-response commitment, on this page and in our terms.

Articles by screen

Dashboard

Your agency's overview: pipeline counts, recent activity and what needs attention today.

My day

Your personal task list and today's viewings, so you know what to do next.

People

The list of every buyer, with filters, saved views and the pipeline stages.

My buyers

The buyers assigned to you, with the same filters and stages as People.

Properties

Every house you are tracking, imported from a link or added by hand.

Viewings

The agency-wide calendar of scheduled viewings, with reminders sent automatically.

Sales

Closed deals and revenue, per employee and per period.

Activity

A timeline of what changed across buyers, houses and viewings.

My performance

Your own closed deals and revenue over time.

Matches

Houses ranked against your buyers, so you know who to call about a new listing.

Imports

Bring buyers or houses in from a CSV file or a connected CRM.

Team

Manage the people who work in your agency and what they can access.

Notifications

Everything that needs your attention, in one inbox, with per-event preferences.

Settings

Your agency's details, branding, integrations and billing.

Portal overview

The buyer's home base: where their search stands and what to do next.

Portal details

The buyer's own contact details and account settings.

Portal documents

Every document the agency shared, and any the buyer needs to sign or upload.

Portal search preferences

What the buyer is looking for: budget, location and must-haves.

Portal houses

Houses shortlisted for the buyer, with like, pass and a reason.

Portal viewings

Upcoming and past viewings, with the viewing pack for each one.

Platform overview

Usage and health across every agency on Buyerbase.

Platform agencies

Every agency using Buyerbase, their plan and their status.

Platform members

Every person with an account across every agency.

Platform security

Security settings and controls that apply across the platform.

Platform audit log

A record of who did what, across every agency.

Platform feature flags

Turn a feature on or off for a specific agency.

Still stuck? Write to us

Tell us the page you're on and what happened. It goes straight to our support inbox with your agency name attached.